Web Team

The web team utilizes a ticket-based system to deliver high quality service efficiently. Below you will find a few tips for working with us and five steps for 提交工作请求. 

• 请与指定的网络协调员密切合作. 票证和项目管理工具帮助组织工作, 但成功需要合作. 
• 作为机票提交人，您是我们的唯一联系人. 这样可以保持沟通和审批权限的清晰.
• 我们会一直寄给你证据. As our point of contact, 分享证据是你的责任, 收集反馈并向我们发送已批准的更改. 
• You must approve the final proof before we send your email or publish your web content. 

Step One

Visit our request form.

You will be asked to identify the college or unit you report to. This will allow us to parse to work correctly and track effort per unit. Click next. 

Step Two

从下拉列表中定义所需的服务. 然后定义一个优先级-正常或关键. Click next. 

Step Three

Fill out the data fields. 请提供背景和期望的结果. 这将帮助我们理解并围绕您的目标进行设计. Click next

Step Four

加上你的名字和电子邮件地址. You will be the primary contact and updates will be sent to your email address. Submit the form and you will receive a confirmation email with a ticket number. 

Step Five

Once work begins on your ticket, the assigned web coordinator will email you updates and requests. 所有通信将参考您的机票号码. 

与Web团队一起工作应该是一种协作努力. 有关角色和职责的更多信息，请单击 here.

Updating Existing Pages

• See an example

• Use Snipping Tool to get a screenshot of the page, or alternatively-

  • Windows: Press 'PrtSc' on keyboard OR 'Windows key' +'Shift'+'S' to get a screenshot

  • Mac: Press the 'Command', 'Shift' and '3' keys to get a screenshot

  • You can use Shift + minus/dash to zoom out and show entire page on one screenshot

• 在屏幕截图上显示更改

  • Use whichever is easiest for you to show changes– Paint, Word, PowerPoint, Adobe products

  • 删去你想删除的内容

  • 突出显示或使用不同颜色的文本来显示文本中的更改

• 包括你引用的每个页面的URL链接

Updating Existing Text

• 包括你想要复制到页面上的实际文本. If the page has similar content in two spots, make it clear which you are referring to

  • Highlight additions, strike through any text being removed or replaced

  • See examples which include common Editorial Style Guide changes

Updating images or files

• Include the new image you want to use as an attachment rather than putting it into a word document. 如果你不确定它是否可以使用, submit it and a member of the Web Team can help resize the photo or work with you to find a suitable image

• 明确要替换的文件或图像

• Person profile templates

  • Faculty profile

  • Staff profile

• New page

  • If you are unsure if you need a new page or what the best strategy is, you may submit a ticket and just let us know what you are thinking, and we can begin a conversation about ideas.

  • Consider if there is enough content for a new page, or if changes to current pages can be re-worked. 建议至少250字.

  • Consider if this content is already listed on another U of I page, 并链接到它，而不是复制内容.

  • If there is another page you want it to look like, include the URL and mention that. 注意该页面是否有任何图像, 不同的项目，如手风琴或链接到其他页面, subheadings, and amount of text.

  • 考虑它应该存在于导航中的什么位置, such as which section it goes under in the side navigation menu.

  • 单独附加任何图像, and use the title of the image when referring to it in the list of changes

你是内容专家和所有者, but 大学传播与市场营销 can help you refine content for a desired audience and communication channel.

For help defining a content strategy and writing marketing content, please reach out to the marketing team. 有关校对和编辑服务，请联系 communication team.

如果你想尝试写自己的网页内容， please see the tutorial 张贴在我们团队的知识网络上. Additionally, the web team is happy to advise on how best to design and deploy your content via web and bulk email channels. 

Please reach out to Creative Services. 他们有优秀的摄影和摄像团队. 

市场和网页是通过 资讯科技署 (OIT).

Below are a few articles we found on OIT's support site regarding Marketplace and webpages. 

• 创建一个新的Marketplace商店. 
• 在现有Marketplace商店中添加或编辑产品.
• 如何为个人网站申请虚拟主机空间?
• 我如何访问我的UI网页空间?

Regarding webpages, the university does not provide personal web space by default. However, faculty and staff can request web space by demonstrating an academic need or purpose. 如果需要帮助，请联系你所在单位 技术解决方案提供商. 

社交媒体的帮助，请 联系营销团队. 

The directory lists student and employee contact information based on their university profile stored in Banner. 如果信息有误，请参阅 目录帮助页的说明. 

The web team oversees a variety of units and departments across the university. For this reason, it is strongly recommended that you appoint several web authors within your department or unit who can assist with web content maintenance and updates for their assigned area. 

Web authors are individuals within a department or unit who can assist with web content maintenance and updates for their assigned area. These authors have access to the CMS and can make content changes directly to web content without going through a request form.

If you or someone in your department is interested in becoming a web author, 主动联系你的任务 web team manager. 他们将提供培训和准入.

Websites are created for an audience and a purpose (desired outcome). It is best to start with broad strokes and then work down to specifics.

1. 讨论你的受众(访客). Who are they? 他们的自身利益是什么? 为什么他们对你很重要，为什么你对他们很重要? We suggest grouping visitors into audience types (we call these personas).
2. 为访问者定义期望的结果. 你想让他们做什么或学什么? 优先考虑这些结果. Define what success looks like for each outcome (we call these key performance indicators --KPIs).
3. 想想为什么访问者想要访问你的网站. And once they are there, what types of content will persuade visitors to do whatever it is you want them to do. 请考虑与他们的利益结盟. 我们把这种努力称为定义内容策略.

上面的问题可能很难回答. We are here to help. 尽力而为，然后我们再谈.

一旦我们对观众感觉良好, 结果和内容策略, then we will work together to create the content defined in question #3 and craft it into an excellent user experience.